Frequently Asked Questions (FAQ)
General Questions
What is Unpaired?
Unpaired is a curated online marketplace dedicated to single and unpaired footwear. We connect buyers looking for replacement or intentionally unpaired shoes with sellers who have individual shoes available.
Why would someone buy a single shoe?
Single shoes are commonly needed for medical or orthotic use, loss or damage replacement, intentional mismatching, and sustainability-focused reuse. Unpaired exists to solve a real, often overlooked problem.
Are all items new?
No. Items may be new or pre-owned. Each listing clearly states the condition of the item so buyers know exactly what they’re purchasing.
Buying on Unpaired
How do I know if I’m buying a left or right shoe?
Every product listing clearly indicates whether the item is a left shoe, right shoe, or intentionally unpaired. Always review the listing details before purchasing.
Can I return an item if it doesn’t fit?
Returns are handled according to our Refund Policy. Because many items are unique and one-of-a-kind, most sales are final unless otherwise stated in the listing.
How long does shipping take?
Shipping times vary by seller and location. Estimated delivery timelines are shown at checkout, and tracking information is provided once the order ships.
Who do I contact if there’s an issue with my order?
If you experience an issue with your order, please contact support@unpairedmarketplace.com. We will review the situation and assist as needed.
Selling on Unpaired
How do I become a seller?
All sellers must apply and be approved before listing on Unpaired. You can apply using the Apply to Sell link in the site footer.
What can I sell on Unpaired?
Approved sellers may list:
- Single shoes (left-only or right-only)
- Unpaired or mismatched shoes
- Replacement shoes for medical, orthotic, or loss-related needs
All listings must comply with Unpaired’s Seller Guidelines.
Who handles shipping?
Sellers are responsible for packaging and shipping their items directly to buyers using tracked shipping.
When do sellers get paid?
Seller payouts are processed according to Unpaired’s payout schedule after an order is completed.
Are there seller fees?
Yes. Unpaired charges a commission on completed sales. Full details are outlined in the Seller Guidelines.
Policies and Safety
Is Unpaired safe to use?
Yes. Payments are processed securely through Shopify’s payment system, and sellers are reviewed before approval.
What happens if a seller doesn’t ship an item?
If a seller fails to ship an item or violates marketplace standards, Unpaired may issue a refund and take appropriate action, including seller suspension.
Where can I find your policies?
All policies, including Terms of Service, Refund Policy, Shipping Policy, and Seller Guidelines, are available in the site footer.
Still Have Questions?
If you don’t see your question here, contact us at support@unpairedmarketplace.com